Terms & Conditions

Parcelized provides curated and personalized gift boxes, including Build Your Own Box and Ready-to-Go gifting options.

Our products may include personalized boxes, notecards, photographs, messages and other customised elements selected by the customer.

When placing an order, you are responsible for ensuring that all information provided is complete and accurate.

This includes, where applicable:

• Your name
• Email address
• Telephone number
• Delivery information
• Collection preference
• Preferred gift date
• Personalization details
• Uploaded photographs
• Gift messages
• Product selections

Please carefully review your order before submitting it.

Once an order has been placed, changes may not always be possible, particularly if we have already started preparing or personalizing your order.

Please carefully check all names, wording, spelling, colours, fonts and other personalization details before placing your order.

Personalization will be produced based on the information submitted by you.

Parcelized cannot be responsible for spelling mistakes or incorrect information provided by the customer.

Colours, positioning and appearance may vary slightly from what is displayed digitally due to differences in screens, materials and the personalization process.

Where you upload a photograph, message, name or other content for use in a personalized product, you confirm that you have the necessary right or permission to use that content.

You are responsible for ensuring that uploaded photographs and personalized content are suitable for their intended use.

Parcelized reserves the right to refuse content that is unlawful, offensive or otherwise inappropriate.

Customer-uploaded photographs will be used for the purpose of preparing and fulfilling the relevant order and handled in accordance with our Privacy Policy.

All prices displayed on the website are shown in Euro (€).

The price payable will be the price displayed and confirmed as part of your order, together with any applicable personalization or delivery charges.

Any applicable charges will be shown before the customer completes the order.

The payment methods currently available will be displayed during checkout.

Where payment is made through Revolut or another electronic payment method, an order may not be treated as paid until payment has been successfully received or confirmed.

Where Cash is offered as a payment option, payment will be due according to the delivery or collection arrangement selected during checkout.

Parcelized reserves the right not to prepare, release or deliver an order where required payment has not been received.

Local delivery options and applicable charges will be displayed during checkout.

Where applicable, orders with a product subtotal of €40 or more qualify for complimentary local delivery.

For qualifying purposes, the €40 threshold is calculated using the order subtotal before delivery charges.

Orders below €40 may be subject to a €5 local delivery charge.

Customers are responsible for providing complete and accurate delivery details.

Parcelized cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete information supplied by the customer.

Where available, customers may choose free collection from:

• Naxxar
• Mosta
• Marsascala

The exact collection address and collection arrangements will be provided to the customer via WhatsApp after the order is confirmed.

Customers should not travel to collect an order until the collection arrangements have been confirmed by Parcelized.

During checkout, you may be asked to provide the date by which you would ideally like your gift.

The Preferred Gift Date is a request and does not automatically guarantee delivery or collection on that exact date.

Parcelized will contact you where necessary to confirm the appropriate delivery or collection arrangements.

We recommend placing orders with sufficient time before the date the gift is required.

All products are subject to availability.

If an item included in your order becomes unavailable after your order has been placed, we will contact you to discuss the available options.

We will not substitute an unavailable product without informing you where the substitution would materially change your order.

We make reasonable efforts to display our products accurately.

However, colours and appearance may vary slightly depending on screen settings, lighting, photography and natural variations in products or materials.

Packaging, ribbons and presentation may also vary slightly where necessary, while maintaining the overall style and quality of the gift.

Please contact us as soon as possible if there is a problem with your order or you wish to request a cancellation.

Because certain Parcelized products are personalized or made according to customer specifications, statutory cancellation/withdrawal rights may not apply to those products where an applicable legal exception applies.

Nothing in these Terms & Conditions is intended to remove or restrict any consumer rights that cannot legally be excluded under applicable Maltese or EU law.

If you receive an item that is damaged or incorrect, please Contact Us as soon as reasonably possible.

Please provide:

• Your order details
• A description of the issue
• Clear photographs of the damaged or incorrect item
• Photographs of the packaging where relevant

We will inspect the issue and, where appropriate, arrange a replacement or other remedy in accordance with your applicable consumer rights.

Ready-to-Go gift boxes contain the products stated in their What’s Inside section at the time of ordering, subject to availability.

Build Your Own Box contents are based on the products selected by the customer during the Build Your Own Box process.

Customers should check product information carefully before purchasing, particularly where allergies, ingredients or other product-specific considerations may be relevant.

We aim to keep the Parcelized website available and functioning correctly but cannot guarantee uninterrupted access at all times.

We may temporarily modify, suspend or restrict parts of the website for maintenance, updates, security or other operational reasons.

Your personal information is handled in accordance with our Privacy Policy.

Our use of cookies and similar technologies is explained in our Cookie Policy.

The Parcelized name, branding, website design, original text, graphics, photographs and other original content belonging to Parcelized may not be copied, reproduced or used for commercial purposes without permission, except where permitted by law.

Third-party product names, brands and intellectual property remain the property of their respective owners.

Nothing in these Terms & Conditions excludes or limits liability where doing so would be unlawful.

To the extent permitted by applicable law, Parcelized will not be responsible for losses that were not reasonably foreseeable or for losses resulting from circumstances outside our reasonable control.

We may update these Terms & Conditions from time to time.

The latest version will be displayed on this page together with the applicable Last Updated date.

Terms applicable to an order will be subject to applicable law and the terms in effect when the relevant contract/order was concluded.

These Terms & Conditions are governed by the applicable laws of Malta, subject to any mandatory consumer protection rights that apply.

If you have any questions about these Terms & Conditions or an order, please Contact Us.