Returns
If it isn't right, tell us.
Thirty days
Unopened, non-personalized items can be returned within 30 days of delivery for a full refund. Send them back in their original packaging and we'll refund to the original payment method within five working days.
Personalized pieces
Engraved jewellery and handwritten cards are made for one person only, so they can't be returned unless there's a fault or a mistake on our side - in which case we remake it immediately, at no cost.
Damaged in transit
Send a photo to hello@parcelized.com within 48 hours of delivery. We'll dispatch a replacement the same day and arrange collection of the original. You'll never be asked to pay twice.
Arranging a return
Email us with your order number and we'll send a prepaid label. Returns are free within the UK; international returns are at your own cost unless the item was faulty.