Privacy Policy

When you use Parcelized, we may collect information you provide to us, including your name, email address, telephone number, billing or delivery address, order details, delivery or collection preferences, preferred gift date and communications with us.

When using our personalized gifting services, you may also provide photographs, personalized names or text, gift messages and other information required to prepare your order.

We may also automatically collect certain technical information when you use our website, such as your IP address, browser/device information and cookie or analytics information, where applicable.

We may use your personal information to:

• Process and fulfil your orders
• Arrange delivery or collection
• Personalize your products
• Communicate with you regarding your order
• Respond to enquiries
• Process payments
• Operate and improve our website
• Prevent fraud or misuse
• Comply with legal obligations
• Maintain appropriate business and accounting records

Where required by law, we will rely on an appropriate legal basis for processing your information, including performance of our contract with you, compliance with legal obligations, our legitimate interests or your consent.

If you upload a photograph, message, name or other content for personalization, we will use that content for the purpose of creating and fulfilling your order.

Please only upload photographs or other content that you have the right or permission to use.

We will not use customer-uploaded photographs for advertising, social media or other promotional purposes without appropriate permission.

Payment information may be processed by the payment method or payment provider selected at checkout.

Parcelized does not need to store your full card details where payments are processed directly by a third-party payment provider.

Where necessary to fulfil your order, we may use your contact and delivery information to arrange delivery or collection.

For collection orders, we may contact you using the telephone number provided, including via WhatsApp, to provide the exact collection address and collection details.

We may share personal information only where necessary with service providers that help us operate Parcelized, such as website hosting providers, payment providers, delivery providers and other suppliers involved in fulfilling your order.

We may also disclose information where required by law.

We do not sell your personal information.

We keep personal information only for as long as reasonably necessary for the purposes for which it was collected and to meet applicable legal, accounting and regulatory requirements.

Uploaded photographs and personalized content will not be retained longer than necessary to prepare and fulfil the relevant order, except where retention is required for another legitimate or legal reason.

Our website may use cookies and similar technologies to operate correctly, remember preferences and, where applicable, understand how visitors use the website.

For more information, please see our Cookie Policy.

Subject to applicable data-protection law, you may have rights relating to your personal information, including the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Restrict or object to certain processing
• Request portability of certain information
• Withdraw consent where processing is based on consent

You may also have the right to lodge a complaint with the relevant data-protection supervisory authority.

Our website may contain links to or interact with third-party services, including social-media, messaging and payment services.

Their processing of your personal information may be governed by their own privacy policies.

We take reasonable organisational and technical measures designed to protect personal information against unauthorised access, loss, misuse or disclosure.

We may update this Privacy Policy from time to time.

Any updated version will be published on this page together with the revised “Last updated” date.

If you have any questions about this Privacy Policy or would like to exercise your data-protection rights, please contact us through our Contact Us page.